Our San Antonio District Dental Society member dentists strive to provide the best possible oral health care services. However, sometimes services don’t go as expected. In those instances, the San Antonio District Dental Society offers a free and strictly confidential mediation/peer review service for our member dentists and their patients. This service helps to resolve issues without the expense and time commitment of a court case.
The first step is for the patient to contact our office at 210-732-1264 and our staff members will guide you through the initial steps.
Working with the Texas Dental Association (TDA), the San Antonio District Dental Society will assign your case to our Peer Review Committee for their review. The Peer Review Committee members are experienced dentists volunteering their mediation and peer review services. They may ask to interview or examine the patient and talk with the dentist who provided treatment to help find a resolution.
The entire process is free for our members and strictly confidential. Dentists choose whether to participate. In most cases, San Antonio District Dental Society is able to resolve complaints to both parties’ satisfaction.